Returns & Exchanges

At Axa Charms, we want you to love your jewelry, which is why we offer a 30-day return window for all items in their original, unworn condition. If your piece isn't the perfect fit, our seamless return process ensures a hassle-free exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully place the jewelry in its original Axa Charms velvet pouch and gift box to ensure it remains protected during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, your refund or exchange will be processed within 5-7 business days.